Frequently Asked Questions

Get help with your TOG24 orders, shipping, and product care.

How long does shipping take and what are the costs?

We offer several delivery options including Standard Delivery (3-5 working days) and Next Day Delivery for urgent orders. Shipping is free on orders over a certain threshold, otherwise a flat rate applies based on your location.

What is your return policy?

We want you to love your gear. If you are not satisfied, you can return your items within 28 days of purchase, provided they are in their original condition with tags attached. Returns can be processed through our online portal or at any TOG24 store.

Are your jackets waterproof or just water-resistant?

We offer a range of outerwear. Our technical rain jackets are fully waterproof with taped seams and high breathability ratings, while our lightweight windbreakers are typically water-resistant for light showers.

How do I care for my TOG24 products?

To maintain the performance of your technical clothing, we recommend washing with a specialized technical cleaner rather than standard detergents. Always follow the specific care label instructions found inside each garment.

Do you offer a warranty on your products?

Yes, we take pride in our craftsmanship. All TOG24 products come with a 12-month guarantee against manufacturing defects to ensure your outdoor adventures are never interrupted.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, AMEX), as well as digital wallets like PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options via Klarna.